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  About Us

It is MPC’s commitment to process and work each account with the intention to promptly identify patients who may need motivation to prompt their insurance to pay sooner, or to obtain payment in full for those patients who can.

MPC’s liquidation rate exceeds the industry normals because of our early intervention with your accounts.  However unlike traditional collection agencies that work the account through legal and credit reporting, they keep the accounts perpetually.  MPC only retains the accounts from listing through 90 day since last activity.  This insures the Medical Facility that those accounts placed for bad debt are truly bad debt.

The only charges are a flat commission rate based on cash collected.  If MPC does not collect on the account, then it is no charge to the Medical Facility for the letters and phone calls made.

 

We Work As an Extension of Your Business Office, yet We Bring You the Collection Power of A Third Party

Our introduction letter to the patient makes it clear that MPC IS NOT A COLLECTION AGENCY.  Oh yes, we work hard at getting the patient to pay, but we do not “beat up” on the patient or threaten legal action.  When a patient has been referred to MPC, the patient is treated like you would want them to be treated. In fact, our Account Managers (the folks who actually work with a patient on a one to one basis) have a reference sheet for each of our clients indicating the philosophy the Medical Facility maintains when it comes to self-pay collection.  That being said, we are not afraid to ask for the payment, or if, for example, a payment arrangement has not been honored, we call and ask the patient to pay in full or send the payment in promptly.  Having MPC working for you gives you third party clout that you just can not get yourself.  It is well documented fact that having a third party work with a patient for the payment of a bill makes the bill take a higher priority on his/her bill paying list.  This gives more likelihood of the bill being paid, or being paid faster.

Your Cash Flow Is Increased and Solid Medical Facility/Patient Relationships Are Maintained

Nothing is more important to you than your patients.  When they have the need, you want them to close your Medical Facility.  Asking for payment from a patient is an area that opens itself up for problems.  Not with MPC.  Just like you, the patient making the payment is the lifeblood of our business.  We accomplish this while keeping the relationship between your Medical Facility and the patient as friendly as possible.  That is not to say we have never had a complaint.  Sure we have.  If there was never a complaint, you’d probably wonder if we were really asking for the payment.  We keep them to a bare minimum, however.  Ask yourself this. What does it do to the relationship with the patient when we turn them over to collection, where legal action is threatened?  Surely a friendlier option, that still gets the job done, would be refer the account to MPC.  As a bonus to you, we charge about 2/3 less than most collection agencies.  Is this making sense yet? Read On!

Collecting Money on Self-Pay Accounts is Labor Intensive, Demands Dedicated Computer time and Just Plain Doesn’t Have a Very Good Fit in a Medical Facility Environment

Given all those negatives, maybe we are in the wrong business.  The truth is, that since working with self-pay accounts is all we do, our computers have nothing else to which to be dedicated.  As far as labor intensive, if we were not making the phone calls, our Account Managers would not have a job at which to labor.  Our folks like their jobs, and they are very good at working with the patient to assure prompt payment wherever possible.

We could sugar coat it for you, but that would not really be a service to you. Most Medical Facilities just plain don’t do a very good job collecting self pay dollars.  Too much empathy with the patient might be one of the reasons.  Folks doing the collecting that have too many other jobs to do might be another.  In fact, because of the workload, many times there are accounts that don’t get worked at all.  That doesn’t make sense.  Not when you can refer the accounts to MPC and have them worked professionally as an extension of your business office.
All Rights Reserved. Copyright © MPC, LLC dba Medical Payment Center 2007. Site designed and maintained by Technicians Against Computer Cruelty at http://www.taccsupport.com
Let MPC do you medical collections so you can divert your FTE’s in collecting your Insurance accounts. Medical Payment Center is in the business of healthcare collections. Since 1988, they have been performing hospital collections for over 74 clients. MPC does not report any credit ratings or referrals to credit bureaus. We are a payment/call center that works and monitors accounts based on each medical facilities criteria. MPC adheres and administers to the payment criteria set forth by your medical facility. It is the policy and commitment of Medical Payment Center (MPC) to work each patient account with integrity, confidentiality and to use every resource available to collect monies owed for medical services provided by each facility. As we are a payment/billing center for either medical or dental collections, we can specialize in different programs based on facility needs. As our name states, MPC is a payment center, not a collection agency. We maintain a collection agency service license in any state requiring one. We perform third party collections. We are an outsourcing company utilized by hospitals, medical and dental clinics to manage their self pay accounts receivables. Medical Payment Center simply performs as an extension of your business office; that solely focuses on collection of self pay accounts.