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  FAQs

How long does it take to get started?

A typical installation will take approximately two weeks from the time the simple contract is signed. Basically, the medical facility supplies MPC with their file format on how accounts will be sent over electronically. MPC, at our cost, will write a program to convert the information into MPC format. The medical facility will then assign a financial class code special for the accounts sent to MPC. This can all be done in 2 short weeks!.

How the accounts are kept current at MPC?

Preferably each day the medical facility will send payments electronically or faxed which are coded the Financial Class Code; MPC. This should include any adjustments or write-offs.

Can MPC work on the medical facilities computer system?

Yes, MPC has both Cisco and VPN secure connections. MPC must obtain the Medical Facilities dial up information.

How are accounts divided among our staff and how do I know they are being worked?

MPC does not assign specific account representatives to any one Medical Facility. We follow this policy based on several reasons to avoid the following;
Discrimination - Favorites -Selective processing

Each MPC Account Rep is expected and reviewed weekly on the number of accounts she/he works each Day. MPC’s expectations are based on at least 150-200 phone calls/accounts worked daily, keeping quality and achievement of payment in full or payment arrangements as the key to being successful. MPC’s computer collection software controls when and which account is needed to be worked based on load date and medical facility criteria.

Does MPC have use of a Predictive Dialer?

Yes, MPC can use a predictive dialer based on the desire of the Medical Facility. The fact that every account loaded at MPC must get phone calls without preference diffuses the concept of the dialer’s capability. Remember; If MPC does not get an account collected, then MPC does not get a commission. MPC only gets paid if you do.

What happens if Insurance is discovered, that needs to be billed?

During the first thirty days, MPC will forward the patient's insurance information to the medical facility. MPC will not charge the medical facility once the insurance information is verified to be correct. MPC will then cancel the account.

After thirty days, MPC will charge a flat fee, which is negotiable with the medical facility, and then cancel the account. The flat fee covers certain costs incurred by MPC during the first thirty days.

What reports does MPC send to the Medical Facility?

MPC has numerous reports that are issued monthly.
Payment Distribution Report all payments made
Internal Status Report – all accounts currently at MPC for the medical facility
Dropped Accounts Report – all accounts that have paid in full
Returned Accounts Report – all accounts MPC or Medical Facility requested cancelled for various reasons.
Low Dollar Report – All accounts that have balances under $100 plus credit balances.
Bad Debt Report – MPC sends accounts back weekly for those that are ready for “bad debt collections”. MPC has exhausted all efforts to collect.
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Let MPC do you medical collections so you can divert your FTE’s in collecting your Insurance accounts. Medical Payment Center is in the business of healthcare collections. Since 1988, they have been performing hospital collections for over 74 clients. MPC does not report any credit ratings or referrals to credit bureaus. We are a payment/call center that works and monitors accounts based on each medical facilities criteria. MPC adheres and administers to the payment criteria set forth by your medical facility. It is the policy and commitment of Medical Payment Center (MPC) to work each patient account with integrity, confidentiality and to use every resource available to collect monies owed for medical services provided by each facility. As we are a payment/billing center for either medical or dental collections, we can specialize in different programs based on facility needs. As our name states, MPC is a payment center, not a collection agency. We maintain a collection agency service license in any state requiring one. We perform third party collections. We are an outsourcing company utilized by hospitals, medical and dental clinics to manage their self pay accounts receivables. Medical Payment Center simply performs as an extension of your business office; that solely focuses on collection of self pay accounts.